Novartis Pharmaceuticals Hiring for Service Delivery & Operations Expert at Hyderabad, AP, India Full Time

336226BR Job ID: 336226BR Job Description: Hundreds of clinical trials are run using cutting edge technologies. New roles dedicated to innovation continue to be created to focus on breakthrough opportunities. The role demands to manage day-to-day operations for a set of systems, tools or applications, ensuring their stability & integrity, while meeting customer service levels. Your responsibilities include, but are not limited to: – Oversee end-to-end delivery of a dedicated set of systems, tools or applications and ensure their stability, integrity and business continuity. – Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs. – Identify, investigate, resolve incidents; report on incidents and review findings with key stakeholders; coordinate crisis management with relevant stakeholders, if required. – Oversee problem management and drive identification of root causes and prevention of recurrences. And support Service / Solution Operations Manager in technical topics. – Ensure that an up-to -date asset inventory is maintained & only authorized components are used; coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified & audited. – Ensure proper user & access management and adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created & accepted by stakeholders. – Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. And distribution of marketing samples (where applicable) nnnn Position Title: Service Delivery & Operations Expert Minimum requirements: What you’ll bring to the role: – Operations Management and Execution Collaborating across boundaries – Cross Cultural Experience Fix-its/Turnarounds Ambiguity Accountability – English IT Change Implementation Planning & Management IT Systems – Integration IT Systems Installation / Decommissioning Network Support – IT Incident & Problem Management IT Service Acceptance IT – Configuration & Asset Management IT Customer Service Support IT – Service Level Management Caring for direct reports and others Coaching for Performance & Development Managing resources Why consider Novartis? 769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Information Technology Division: CTS Business Unit: TT CTS Employment Type: Regular Company/Legal Entity: Nov Hltcr Shared Services Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No