Novo Nordisk Hiring for Service Manager at Bengaluru, Karnataka, India Full Time

Job Description

Service Manager– Dynamics 365 – focus on Guides and Remote Assist Does your motivation come from working in a dynamic agile environment and solving challenges that create visible result though process digitalisation? Are you enthusiastic about the mixed-reality world and how it can be used to solve real business challenges? Then we might have the right position for you.
About the department
The Global IT Organisation in Novo Nordisk consolidates all Information Technology (IT) functions anchored locally across the Novo Nordisk Executive Vice President (EVP) areas and the IT functions driven centrally, e.g. IT infrastructure & support, information security and system management. The GITO Digital Workplace APAC department is a self-propelled unit based out of Bangalore, India working in an agile setup with global product teams for various digitalisation, collaboration and automation IT platforms. The growing team constitutes of experienced Digital Collaborations and platform Service Managers, IT Architects, Technical and Business Analysts who work together with our Danish and US team to cater to Digital workplace requirements for Novo Nordisk employees. As an area we are responsible for Microsoft 365 Platforms, Novo Nordisk Meeting technologies, Computing and Mobile platforms and devices. Together we focus on how to build a great digital workplace while ensuring stable and secure operations. The position is based in Bengaluru, India. We invest in both personal and professional development and through successful deliveries, a learning mindset, and exposure to senior leadership you will find that Global IT offers highly attractive career opportunities.
The Position As our new service manager, you will be an integral member of the in our Digital Workplace department and Digitalization, Automation, Collaboration Experience (DACE) Product team. Your main responsibility will be Service management, governance and operational support of the Microsoft Dynamics365 platform with focus on MS guides and remote assist to begin with. You will also be responsible for GXP Qualification and audit readiness of the mentioned Platform services. You will provide Platform as a Service (PaaS) support to Device Management team and Line of Business (Product Supply) who utilize guides and remote assist. As part of the agile team you will be responsible for ensuring that our offerings give value to the users, incidents/problems are solved and operational challenges are fed into the product backlog to be implemented as per the prioritisation by Product Owner. You will communicate directly with end users and support them in the right choices in relation to our products. In collaboration with line of business stakeholders and architects ensure strong business processes is implemented around collaboration and productivity for the above applications. You will also be responsible to perform reporting and analytics on product performance and drive problem management if needed. You should have a very good understanding of the latest trend in the market for Dynamics365 and similar technology trends. You will be a single point of contact, liaison and escalation for all product operations related matters.
Qualifications Computer Science Master or bachelor’s degree or comparable degree in IT or relevant field (Software Engineering, Economics, Computer Science, Business Administration) OR Equivalent job experience. Skills: Technical/Process: Required:

• 8-12 years of experience with IT
• 2+ years of experience with system/service management, service delivery and/or IT operations management.
• Understanding /working experience of O365/D365 platforms.
• Very good understanding of ITSM process and system.
• Good understanding of GXP validation of IT systems.
• Enthusiastic towards learning latest technology enhancements in O365, D365 area.

Good to have:

• Experience from working in a large global organisation is an advantage
• Experience within the Pharma Industry combined with general business understanding.
• Experience working in Agile project delivery and DevOps set up.

Behavioural skills:

• Excellent communication skills as the Service Manager must communicate with a wide range of users on different organisational and technical competency levels.
• Fluency in English written and spoken
• Be committed and responsible, Very good Planning / Co-ordinating abilities
• Ability to operate and achieve results in an international IT operation set up
• Quality mind set and strong analytical skills
• Large degree of flexibility and the ability to work under time pressure
• General willingness to learn new IT products/services and project and service management processes

Working at Novo Nordisk
In Novo Nordisk, you will be met with trust, interesting challenges and rich opportunity for personal and professional growth. You will be investing your unique skills in an environment focused on a competent sharing of knowledge, and where your talent and experience is valued. We are proud to use our dedication and our capabilities to make a difference for millions of people around the world.
Contact
Please click Apply and follow the instructions.
Deadline
17 March 2022 We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.