Novotech Asia Hiring for Senior Clinical Systems Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Brief Position Description:
The Senior Clinical Systems Administrator (aka SCSA) supports the day to day operations of Clinical Systems, ensuring optimal system performance and managing system enhancements. In addition, the SCSA shall lead in resolving L2/L3 tickets and mentor/help CSA’s for L1 ticket resolution for ensuring all defined KPI’s and SLA’s are met. The SCSA provides training and technical support to clinical users, CSA’s and contributes to the review and maintenance of processes, tools and standards.

Minimum Qualifications & Experience:
Degree in a related field; computer science, information technology and/or information systems. Experience in clinical trial systems supporting the CRO and/or Pharmaceutical industry is advantageous.
Strong ITSM knowledge
> 5 years’ experience supporting or implementing an Enterprise Software Solution (atleast 2 years in Veeva Vault suite of applications)
Veeva Whitebelt certification
Multiple Certifications in one or more Enterprise Software solutions will be an added advantage.

Responsibilities:
Serve as a lead system administrator and provide post-production end-user support (L1/L2/L3 support) including helpdesk management for clinical systems (Veeva Vault Suite & Oracle CTMS) as per company defined SLA including working in different shifts.
Deliver on business requirements, strategy and realise intended benefits of each clinical system via working within an agile innovation framework and using platform competency.
Drive continual improvement via knowledge improvement for end user self-service, excellent process documentation for consistent and effective service delivery, and will use ITSM data to identify trends that may improve incident response, system stability or training.
Manage user access and user roles for clinical systems as per applicable Novotech IT SOP’s.
Support the platform architect in a platform governance framework reporting to the business stakeholders on service performance, incident, handling, innovation work, and roadmap.
Provide admin support to business users for UAT testing for system upgrades, new release(s) and change management in collaboration with Clinical Systems, IT and business users. Perform admin testing including integration testing for the assigned projects.
Reporting of clinical IT systems/applications status to system owners and/or senior management.

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.

We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.