NOVOTEL Hiring for Guest Service Associate – Housekeeping at Pune, Maharashtra Full Time

Operation

Attend daily briefings and takes on daily assigned tasks

Understand the difference in guest levels (VIPs) and Room Categories

Clean and maintain areas of responsibility according to standards and procedures

Replenish guest supplies and ensure that guests requests are promptly attended to

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness

Maintain a section room report as well as a daily productivity report

Reports lost and found articles to the housekeeping office immediately

Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Qualifications

Prior experience with Luxury Hotel in the same capacity

Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.

Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work