NTT America Solutions, Inc. Hiring for MS Engineer – Network at Mumbai, India Full Time

Want to be a part of our team?

The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Working at NTT

Key Roles and Responsibilities:

• Provides an administrative support service to the Managed Services Client Service Desk team

• Provides entry level administrative tasks as required by the team

• Ensure the correct escalation procedure is followed on all critical calls and requests

• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request

• Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation

• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information

Knowledge, Skills and Attributes:

• Ability to work under general direction

• Ambitious self-starter

• Ability to use sound judgment to escalate an issue to a higher level

• Methodical in approach to ticket resolution

• Demonstrates ability to interact with a variety of stakeholders

• Demonstrates required integrity to ensure excellent client service and retention

• Demonstrates the attributes of professionals

• Excellent attention to detail and client focussed

• Strong and effective verbal and written communication skills

• Ability to work in 24X7 shift structure, based on a defined roster as required

Academic Qualifications and Certifications:

• High School Certification

Required Experience:

• Basic to moderate level years of experience

• Basic to moderate level experience level in the Technology Industry and Call Centre environment

Skills Summary

Business Administration, File Maintenance, Policies & Procedures, Preparing Reports

What will make you a good fit for the role?

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category