NTT America Solutions, Inc. Hiring for Receptionist at Mumbai, India Full Time

Want to be a part of our team?

Receives and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties. Typically operates a single or multiple position telephone system. Maintains a visitors’ log and issues badges when necessary. Notifies personnel of visitor arrival. May perform related clerical work such as word processing. May use company intranet, paging or other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects.

Working at NTT

The primary responsibility of the Receptionist / Switchboard Operator is to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for NTT guests. This position aims to retain and attract new clients by provide efficient and effective reception / switchboard support.

Key roles and responsibilities:

• Take responsibility for the reception area, ensuring the reception area is tidy and presentable

• Receive and welcome guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously

• Answer, screen and redirecting incoming calls

• Route emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person

• Perform administrative duties such as typing, capturing and updating information on the relevant systems

• Sort mail and packages when required.

• Manage all logistics relating to public meeting rooms

• Ensuring that detailed messages are passed on to relevant persons immediately

• Screening walk-ins

• Establishing and maintaining an electronic/manual diary for scheduled appointments

• Handling basic queries related to the company’s products, services and/or people

Knowledge, skills and attributes

• Proactive individual with a positive attitude towards work

• Display good interpersonal skills used to deal effectively with internal and external stakeholders.

• Ability to exercise sound judgement and display the ability to deal effectively with conflict

• Exceptional telephone etiquette

• Excellent verbal and written communication skills

• Professional attitude and appearance

• Excellent organisational skills

• Customer service attitude

• Ability to prioritise tasks and multitask

• Effective listening skills

• Ability to remain calm

• Ability to make quick decisions

• Excellent interpersonal skills

Academic qualifications and certifications:

• Relevant secondary qualification or equivalent

Experience required:

• Relevant working experience in a similar position

• Some working experience in a related environment

• Proven experience handling a multi-line switchboard

What will make you a good fit for the role?

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!