NTT America Solutions, Inc. Hiring for Senior Associate Specialist – Client Service Transition at Mumbai, India Full Time

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Leads day-to-day delivery by service team(s) for outsourced solutions to clients. Oversees technical aspects of the project and is responsible for coordination with vendors and subcontractors. Ensures continuous and effective services are provided and project completion is within budget and in accordance with contract requirements. Identifies areas where continuous improvement can be applied.

Working at NTT

The Client Service Transition Specialist is responsible for the transition of clients with medium to complex Managed Services engagements. Their role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support. Focus will always remain on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

This role entails working closely with the Managed Services management/leadership team to understand the business objectives and managing the transition of the relevant initiatives into the Managed Services business, whilst ensuring that these are aligned with key measures to ensure achievement of overall goals of the client and NTT Ltd business whilst maintaining performance and effectiveness.

Roles and Responsibilities:

• Provide comprehensive project plans and robust scoping and pricing for transition programmes.

• Implement, run, govern and control transition projects / programmes from inception through to completion.

• Manage client relationships. Establish positive relationships and constant communications with all internal stakeholders during a service transition project. Plan and facilitate engagement sessions with stakeholders in a service transition project.

• Manage and mitigate service transition risks.

• Manage client and internal escalations as per the standard NTT Ltd escalation processes.

• Manage variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.

• Compile baseline budgets for service transition projects based on the agreed deliverables.

• Report on transition execution against the contracted planning and identify any major issues.

• Ensure handover for service execution and operational readiness validation has been successful.

• Support new services through an Early-life-support model as required.

• Ensure that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.

• Assist with the continued development and improvement of the Transition function through lessons learned analysis and knowledge sharing.

• Manage virtual teams to deliver the planned outcome for transition and transformation projects.

• Manage thorough validation and testing of services provisioned as part of the transition.

• Ensure the development and monitoring of a transition project dashboard that includes key metrics of success.

Knowledge, Skills and Attributes:

• Full understanding of the NTT Ltd. services portfolio and capabilities.

• Proven track record of medium to complex MS Transition Management delivery within an IT environment

• Utilising offshore locations in India and Eastern Europe.

• Proven skills in Project and Transition Management

• Experience in communication and negotiation to senior-management level

• Ability to interpret, deconstruct and contribute to contractual collateral.

• Excellent presentation and organisation skills

• Highly analytical and data orientated.

• Ability to construct plans and schedules within a framework.

• Professional manner demonstrating discretion and confidentiality.

• Working knowledge of Project Management/governance methodologies

• Demonstrate strategic thinking by being able to look ahead and mitigate potential issues before they arise.

• Show credibility by maintaining a calm persona whilst driving hard to get things done.

• Be determined but adaptable to achieve results

• Strong business and commercial focus

• Ability to think tactically with an understanding of the operations of a service delivery and operations business.

• Excellent client service orientation

• The ability to balance delivery with agreed and contracted expectations.

• High level of attention to detail

Required Qualifications and Certifications:

• Bachelor’s Degree or equivalent Information Technology

• Internationally recognised Project Management or Programme Management and/or ITIL Certification

• Certification in Safe / Agile methodology

Required experience:

• Required demonstrated experience in services transitioning

• Required demonstrated track record of completing successful transitions into a multi-tier delivery organisation.

What will make you a good fit for the role?

Telco Back Ground

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

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