NTT America Solutions, Inc. Hiring for Service Desk Analyst at Bangalore, India Full Time

Want to be a part of our team?

The IT Service Desk Analyst ensures timely restoration of service for Dimension Data internal clients by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion.

Working at NTT

1. Receive, validate and log client requests by recording the problem description, priority and severity.

2. Assist with the problem management process by collating problem information and verifying client entitlements.

3. Identify, track and escalate requests and exceptions where necessary to ensure swift resolution.

4. Produce breach and other reports and identify failures and short-comings in the current processes.

What will make you a good fit for the role?

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!