NTT America Solutions, Inc. Hiring for Sr Linux Engineer (L3) at Bangalore, India Full Time

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The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains – Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

Working at NTT

Job Description

·Strong inter-personal and communication skills

·Ability to learn and evaluate new technologies.

·Knowledge of the Linux kernel and kernel modules.

·Capable of writing proposals related to improving current infrastructure.

·Ability to perform presentations to customer/client audiences

·Ability to solve complex problems addressing the root cause of the issue.

·Log/system review for resolution or escalation of issues.

·Ability to identify tasks which should be automated and then write tools to automate them.

·Solid understanding of the Linux/Unix based operations system.

Ü System analysis

ü System performance tuning

ü Load Balancing

Ability to program in at least 2 languages (shell, Perl, Ruby and Python)

Solid understanding of networking.

·Professional familiarity with Configuration Management Tools such as the following:

Ø CFEngine

Ø Puppet

Ø Chef

Ø Salt

Ø Ansible/Docker

Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.

Understand enterprise monitoring tools and management frameworks

Understanding of Incident Managment

·Experience with professional change management processes and procedures.

Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.

·Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.

Knowledge and the ability to perform software installations/patching of operating systems.

Ability to perform system and file recoveries using the company standard backup solution.

Key Roles and Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational

• Performs necessary checks, apply monitoring tools and respond to alerts

• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail

• Assists in analysing, assigning, and escalating support calls

• Investigates third line support calls assigned and identify the root cause of incidents and problems

• Reports and escalates issues to 3rd party vendors if necessary

• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

• Proactively identifies opportunities for work optimization including opportunities for automation of work

• Coaches L2 teams for advance technical troubleshooting and behavioural skills

• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

• May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups

• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

• Ability to maintain a positive outlook at work

• Ability to work well in a pressurized environment

• Ability to work hard and put in longer hours when it is necessary

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

• Ability to adapt to changing circumstances

• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

• Relevant certifications include:

• CCNP or equivalent certification

• CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP

• VMware certified Professional: Data Centre Virtualization

• VMware Certified Specialist – Cloud Provider

• VMware Site Recovery Manager: Install, Configure, Manage

• Microsoft Certified: Azure Architect Expert

• AWS Certified: Solutions Architect Associate

• Veeam Certified Engineer (VMCE)

• Rubrik Certified Systems Administrator

• Zerto, pure, vxrail

• Google Cloud Platform (gcp)

• Oracle Cloud Infrastructure (oci)

• SAP Certified Technology Associate – OS DB Migration for SAP NetWeaver 7.4

• SAP Technology Consultant

• SAP Certified Technology Associate – SAP HANA 2.0

• Oracle Cloud Infrastructure Architect Professional

• IBM Certified System Administrator – WebSphere Application Server Network

Required Experience:

• Seasoned Managed Services experience handling complex cross technology infrastructure

• Seasoned experience required in Engineering function within a medium to large ICT organisation

• Seasoned working knowledge of ITIL processes

• Seasoned experience working with vendors and/or 3rd parties

Skills Summary

API Integration, API Integration, Automation Tools, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, Linux, Local Area Network (LAN), Multicasting, Networking Infrastructure, Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, RADIUS AAA, Routing Protocols, SAP Expertise, Security Technologies, TACACS {+ 5 more}

What will make you a good fit for the role?

Workplace type :

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!