The position reports to the Director of Operations of the vertical and is responsible to coordinate and liaise with stakeholders in India and Onshore on driving the implementation of operational strategies and ensuring correct and timely deliverables in the given unit in a vertical. The Person will be focused to continuously improve Operational processes to make them more efficient, reliable, and cost-effective.
Effective delivery management by ensuring high-quality work in agreed timelines.
Work closely with India and Onshore leaders/stakeholders to efficiently manage the aligned unit.
Implement smooth transition of processes to India COE based on strategic roadmap and timely deployment.
Focuses on improving the productivity of the teams through various levers of continuous improvement.
Effective People Management of the span and ensure data-driven performance management is done.
KRA alignment of team members to promote and deploy a data-oriented approach.
Execute R&R mechanism to motivate people as per their performance.
Have appropriate succession planning in place for TLs and Supervisors so that associates can be groomed up the ladder.
Should be able to effectively lead conflict management in their unit.
Mentoring Six Sigma GB/BB projects for timely and successful closure of the projects.
Basic Qualifications:
Bachelor or Master’s Degree.
Relevant experience of 8+ years in handling large-scale operations.
2+ years of management experience in mid-size teams over multiple geographies and hierarchies.
Preferred Qualifications:
Should have domain expertise in market research or from the FMCG domain
Should be solution-oriented individual and think out of the box
Directly managed operations for a span of 50+ associates
Highly creative individual with a balance of implementation and business knowledge as well as excellent ability to communicate concepts and design rationale.
Six Sigma Green Belt certified or Green Belt trained.
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