Nyx Associates Hiring for Inbound Customer Service Advisor at Bangalore Full Time

· Answering all calls appropriately (vary greeting, client specific) and represents the client in a timely, professional and courteous manner.

· Information gathering – logging details of the caller, (contact details – caller type, name, address, phone number, email etc.), description of the problem, assistance requested etc.

· Agent must endeavour to capture all relevant information succinctly and accurately and in a timely manner and in line with script structure.

· troubleshoot effectively, documenting the description of the problem and capturing all required information to the best of their ability in a free style format.

· Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every caller.

· Relaying messages, bookings etc. to clients.

· Providing relevant, current and accurate information to client and caller where appropriate.

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Job Type: Full-time

Salary: Up to ₹460,000.00 per year

Schedule:

• Morning shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you previously worked for an International Process – Voice Based?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)