· Answering all calls appropriately (vary greeting, client specific) and represents the client in a timely, professional and courteous manner.
· Information gathering – logging details of the caller, (contact details – caller type, name, address, phone number, email etc.), description of the problem, assistance requested etc.
· Agent must endeavour to capture all relevant information succinctly and accurately and in a timely manner and in line with script structure.
· troubleshoot effectively, documenting the description of the problem and capturing all required information to the best of their ability in a free style format.
· Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every caller.
· Relaying messages, bookings etc. to clients.
· Providing relevant, current and accurate information to client and caller where appropriate.
·
Job Type: Full-time
Salary: Up to ₹460,000.00 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Language:
Shift availability:
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