o2 spa & salon Hiring for Spa Receptionist at Bengaluru, Karnataka Full Time

Greeting and Check-In: Welcome clients as they arrive at the spa, provide a warm and friendly greeting, and assist them with the check-in process.

Appointment Scheduling: Manage appointment bookings, ensuring proper scheduling to avoid overlaps or gaps in the schedule. Coordinate with therapists and other staff to ensure appointments run smoothly.

Customer Service: Provide exceptional customer service by addressing clients’ inquiries, concerns, and requests. Offer information about spa services, packages, and promotions.

Phone and Email Handling: Answer phone calls and respond to emails promptly, providing accurate information about services, availability, and pricing.

Payment Processing: Handle payments for services, retail products, and gift certificates. Process transactions accurately and efficiently, and provide clients with receipts as needed.

Cash Handling: Manage cash and handle cash register operations, ensuring accuracy in transactions and maintaining the security of cash.

Check-Out and Follow-Up: Assist clients during the check-out process, ensuring they are satisfied with their experience. Collect feedback and encourage them to rebook future appointments.

Retail Sales: Promote and sell retail products, explaining their benefits and helping clients choose products that complement their spa experience.

Maintaining Reception Area: Keep the reception area clean, organized, and well-presented. Ensure that marketing materials, brochures, and promotional materials are available.

Client Records: Maintain accurate and confidential client records, including personal information, medical history, and treatment preferences.

Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional services or packages to clients, enhancing their spa experience and increasing revenue.

Conflict Resolution: Address client concerns or issues with professionalism and empathy. If necessary, escalate unresolved matters to the appropriate manager.

Coordination with Staff: Communicate effectively with spa therapists, aestheticians, and other staff to ensure a seamless client experience and address any specific client needs.

Health and Safety Compliance: Adhere to health and safety regulations, including maintaining cleanliness, sanitization, and proper use of equipment and products.

Administrative Tasks: Assist with administrative duties, such as managing inventory, restocking supplies, and contributing to daily reporting.

Appointment Reminders: Provide appointment reminders to clients via phone, email, or text message to minimize no-shows and keep the schedule running smoothly.

Multitasking: Handle multiple tasks simultaneously, such as answering phones while assisting clients in person and managing appointments.

Professional Appearance: Maintain a neat and professional appearance, adhering to the spa’s dress code and grooming standards.

Job Types: Permanent, Full-time, Fresher

Salary: ₹16,000.00 – ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Front desk – Receptionist: 1 year (Required)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7416426479