OLX Autos Ltd Hiring for Customer Support Executive(Email & Chat) at Gurgaon Full Time

Position: Customer Support Associate

Experience: 3+ Years

Education: Any Graduation(Mandatory)

Shift: Day Shift(10 AM to 7 PM)

Weekoff’s: 5 Days Working and rotational weekoff’s

Work Location: Gurgaon(Work from Office)

Job Description (E-mail Support and NPS calling)

· Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX

· Call customer as per the process as and when required

· Call dealers to capture their experience on the planform, and share the insights basis the interaction

· Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs

· Acknowledging and resolving customer complaints on priority

· Following first time right approach in providing accurate resolution and reducing re-open cases

· Maintaining the first response time within defined SLAs for Email and Social Media tickets

· Ensuring customer satisfaction on responses and limiting dissatisfaction

· Maintaining a positive, empathetic, and professional attitude toward customers at all times

· Communicating and coordinating with colleagues, as necessary

· Knowing OLX products inside and out so that you can answer questions

· To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs

· To manage all daily tasks and duties related to the process with strict compliance to guidelines

· Be flexible as per the business requirement subject to over time during offs, festivals and 24/7 shifts

Skills/Qualifications required

· Graduation / bachelor’s degree is required

· Excellent written and verbal skills

· Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent

· Working knowledge of CRM tools would be an added advantage

· Must possess ability to navigate multiple systems at once and multi-task

· A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication

· Must be Customer centric

· Extreme dedication, sincerity, and willingness to go the extra mile

· Good knowledge of basic computer skills

· Desire to work in a fast-paced, challenging environment

· Experience with e-commerce, retail, advertising, or media would be an advantage

About OLX Autos

OLX Autos part of the OLX Group. OLX Group is one of the world’s fastest-growing networks of trading platforms, serving 322 million people every month and operating in 30+ countries across 5 continents. Our mission is to shape the future of trade to unlock the hidden value in everything.

OLX Autos builds advanced trading platforms for buying and selling cars across 10 countries and three continents. A one-stop solution to buying or selling a car, OLX Autos provides safety, convenience, and offers peace of mind for both buyer and seller. OLX Autos operates more than 550 inspection centres across Asia and the Americas, and online trading platforms which reach over 2.4 million buyers every month. To date, OLX Autos has bought, sold, and inspected more than 400,000 cars. OLX Autos is currently active in Argentina, Chile, Colombia, Ecuador, India, Indonesia, Mexico, Pakistan, and Peru. OLX Autos operates under the well-known webuyanycar.com brand in the US.

Website: http://www.olxautos.com

What We offer:

Benefits :

Competitive compensation, a dynamic work environment with an extremely passionate,

consumer centric and energetic team

• A promising career path

• International and multi-cultural experience

• Opportunity to create a formidable brand in the market

Job Type: Full-time

Pay: ₹300,000.00 – ₹600,000.00 per year

Schedule:

• Day shift

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)

Speak with the employer
+91 8121258790