OM Vilas Benares Hiring for Front Office Manager at Vāranāsi Full Time

PREREQUISITES:

· Good guest interaction skills

· A positive attitude and excellent communication skills

· Ability to remain calm whilst under pressure

· Experience in motivating and leading ateam

· Knowledge of Booking Engines, Travel OTA’s, STAAH and other booking platforms

EDUCATION:

· Graduate from any stream

· A hotel management degree or diploma will be preferred

· Proficiency in Hindi & English

· Good computer skills and Hotel Management Software hands-on experience

EXPERIENCE:

· 2 – 3years of as Front Office Associate

· No Freshers will be accepted

FOS DUTIES AND RESPONSIBILITIES:

· Welcome guests during check-in andfarewell while checkout

· Handling guest complaints, concerns & escalations efficiently in quickest TAT

· Ensure Outstanding customer care at all times.

· Maintain a friendly, cheerful and courteous demeanour at all times.

· Follow-up with leads/enquiries provided by the marketing & sales team

· Courteously and accurately answers telephonic and in-personinquiries and accept hotel reservations

· Address guest concerns

· Able to present selling techniques to sell room nights, and increase occupancy and revenue

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

· Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Adhere to company credit limit / floor limit policies.

· Allocate rooms to expected arrivals after checking the guest’s preferences and special requests

· Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc

· Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND for in-house guests

· Cross Check all billing instructions are correctly updated

· Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy

· Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests

· Performs other duties as assigned, requested or deemed necessary by management

· Ensure the Front office log book and the hotel log book are always updated and actioned upon

· Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD

REPORTS TO: Front office manager / Asst. Front office manager

Job Type: Full-time

Salary: ₹30,000.00 – ₹35,000.00 per month

Schedule:

• Flexible shift

Speak with the employer
+91 9838043020