Hi All,
Greeting from Apexon!!!
We do have opening for AR- Quality for Chennai, DLF
Job Description:
· Analyzing and sharing feedback of calls made by agents.
· Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action
· Monitor agents to identify errors, deviations & initiate corrective measures.
· Provide actionable data to various internal support groups as needed.
· Conduct feedback sessions with Agents.
· Identify the gaps in current process & systems in order to improve overall quality of operations
· Participate in design of quality standards.
· Prepare and analyze internal and external quality reports for management staff review.
Job Specification:
· Candidate should have excellent communication skills
· Candidate should be willing to work in night shifts
· Should possess good knowledge in RCM (AR) concepts
· Should have the required skills to provide necessary feedback
Apexon HR Team,
Moses Andrews
9843602917
Job Type: Full-time
Salary: ₹420,000.00 – ₹540,000.00 per year
Benefits:
Schedule:
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