OPENTEXT – THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
The Senior Cloud Application Engineer will be responsible for providing support and review for all activities related to hosted Applications on Cloud. This individual must understand thoroughly of current design with hands-on technical experience. The role will also help support development of innovative solutions in cloud and infrastructure technologies.
You are great at:
Collaborate with teams from Product Development, Professional Services and Customer Support teams to Deploy Services / Applications.
Be an expert on Datacenter migration of Applications/Services, and Disaster Recovery Planning & execution.
Work on Post Implementation Review process for bugs, fixes, and issues encountered in active production instances.
Actively support production incidents, problems, and on root cause analysis.
Provide feedback with Engineering and Professional Services teams to make services stable and resilient.
Develop and enhance Automated operations actions for Deployments, Support and Maintenance activities.
Deploy on Containerized Services into PaaS Infrastructure
Knowledge on integration points of hosted Applications and related implementation expert for CloudOps
Work with 3rd party vendors and their support organizations for any impact to OT hosted solutions
Ability to prioritize work to ensure timely project deliveries.
Available to work on weekends to scheduled maintenance activities and Deployments.
On rotation monthly 24×7 oncall support
What it takes:
Bachelor’s degree in Computer Sciences or related
Minimum 5 years of Application Administration and Middleware Administration experience
Knowledge / Skills / Abilities:Primary Skills:
Experienced in Container based Application Deployments and DevOps tools
Experienced in CD, J2EE, experienced with good skills in Automation : Ansible/Chef/Puppet. etc.,
Advanced level skills in Python and/or Shell Scripting.
Familiarity with Tomcat, WebLogic, WebMethods integration platform and technologies such as JMS Broker ActiveMQ, and Apache webservers.
Working experience on RedHat and Windows Operations Systems based Physical / VM Machines.
Desirable Skills:
Familiarity with in Dockers and Kubernetes based deployments
Review product design documents to ensure compliance with architecture standards
Proficiency in writing scripts (bash, ksh, perl, Powershell , Expect, AWK, Python is a plus)
Expertise in analyzing Application containers performance, reviewing JVM Settings & thread dumps.
Developing and maintaining detailed documentation of work
Familiarity with LoadBalancers/F5, Firewalls, SMTP, DNS Services, Networking protocols.
Advantage:
Excellent communication and people skills
Strong analytical and problem-solving techniques
Experience on monitoring tools such as HP OM, New Relic, Zabbix, etc.
Understanding of ITIL processes
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA) , Equal Employment Opportunity and Employee Polygraph Protection Act
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