opentext Hiring for Sr. Cloud Systems Administrator – CMDB at Bengaluru, Karnataka Full Time

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:
OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats.

You are great at:
Fluent in ServiceNOW administration, mapping/tagging, creation of relationships and Cis and much more

Create/develop and pages, portals, reports, custom applications to support the Cloud Services – Cloud Services Asset and Configuration Management teams

Work with SME’s and management to develop long term content management strategies, record retention/versioning policies, contingency, and escrow plans for Cloud Services documentation

Work cross-functionally with other Corporate and Commercial organizations within OpenText

Provide the transfer of knowledge to peers in your area of expertise and assisting in the training of new hires

Manage documentation input, design, and layout within OpenText Confluence and OLLIE, the Document Repositories

Perform audits of Configuration Items and produce reports for exception, status and metrics related to Asset and Configuration Management

Data analysis reporting for management and executive management leaders

What it takes:
Bachelor’s degree or equivalent experience and/or training or a combination of both in Computer Science

Minimum of 2 – 5 years’ experience within operations in a large, diverse IT environment with knowledge of IT Asset and Configuration Management concepts and practices

Minimum of 2 – 5 years’ experience working within ServiceNOW as an administrator

Strong coding/HTML/ web development skills

Experience with Service Asset and Configuration (SACM) management policies

Ability to interpret and maintain an accurate inventory of Asset contracts, entitlements and inventory information associated with Asset and Configuration Management, supporting the overall Asset lifecycle

Ability to perform data analysis working across multiple application and database systems

In-depth knowledge of the discovery tools and interdependencies/links across the various technologies

In-depth understanding of the ITIL service delivery model and best practices standards

Strong project management skills and the skills needed to prioritize work/projects/issues

Experience with:
ServiceNOW administration

Asset Management lifecycle

Security scanning/monitoring toolsets

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.