Oracle Hiring for Client Retention & Renewal Specialist at NOIDA, India Full Time

Job Description

Drive the renewal of Oracle’s contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle’s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

Responsibilities

Title of Position/Requisitions: Client Retention and Renewal Specialist

Job Location:- Noida

Work Timing:- NA Shift

Position Details:-

The selected candidate will be responsible for attaining a revenue goal within an assigned territory. The individual will also identify opportunities for Oracle’s Services and solutions at existing Enterprises where Oracle is currently in place, as well as opening the door within IT organizations at new customers in the territory.

About the Offerings:-

Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle’s solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform.

Java Platform, Standard Edition (Java SE) lets enterprises develop and deploy Java applications on desktops and servers. Java offers the rich user interface, performance, versatility, portability, and security that today’s applications require.

You can go through the below link for more details.

1. https://www.oracle.com/technetwork/java/javaseproducts/overview/index.html

2. https://www.oracle.com/technetwork/java/javaseproducts/overview/javasesubscriptionfaq-4891443.html

Summary of role:-

The Customer Success team is designed to be the primary team following up on high-run rate Java SE Subscription renewal transactions. This role involves writing formal email correspondence and following up with Java Sales customers for the express purpose of renewing Java SE Subscription contracts. This role is a sales support role to the Customer Success team and involves very high volumes of correspondence and follow-up. They are responsible for understanding and orchestrating Oracle’s Java SE Subscription Renewal workflow, follow up, and deal processes, as well as being the direct link between our volume Java SE Subscription customers and the Customer Success team. This team is an extremely valuable asset to the Customer Success organization to ensure a clear and concise communication notifying renewal prospects of renewal dates, pricing, contracts, and bookings. These new, specific, Customer Success positions would report directly into Java Sales and perform the role of Customer Success as noted below.

Approximate Work Timings: North America shift (6:30 PM till 3:30 AM)

Job Description:-

With relevant knowledge of customer relationship management, the customer success Representative supports the commercial management activities to ensure the timely renewal of Oracle Maintenance contracts with existing customers for the Asia- Pacific region. The Renewal Representative should be able to educate and deftly guide customers throughout the process, thereby delivering an excellent customer experience while effectively executing renewal plans.

The candidate is expected to have strong technical skills with essential skills such as negotiation, influence, strategic planning, and organizational awareness to execute and deliver the desired goals. Working in partnership with multiple LOBs, the candidate is expected to provide professional support and help in optimizing renewal revenue.

• Follow up by email and phone on Java SE Subscription renewal contracts.

• For Direct Deals: Create Opportunity IDs, create budgetary quotes and book renewal deals.

• Update forecasts and communicates status as needed to Java Sales management.

• Work with Java Sales Channel Support team for entering and booking indirect deals.

• Achieve quarterly assigned sales quotas.

• The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscription.

• Build relationships and negotiate with existing customers, being the “go-to” account manager for customers and partners.

• Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.

• Take an account management approach to identify co-termination and reinstatement opportunities.

• Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory.

• Maintain accurate forecasts and activities for assigned regions in the CRM.

• Leverage cross-functional resources to achieve results/meet customer needs.

• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.