Oracle Hiring for Operations Manager – GOM Support Renewals and Education at BENGALURU, India Full Time

Job Description

Applicant should

• Possess 10+ years of work experience including 5+ years of experience in managing teams directly.

• Internal applicants should be at DM career level or higher.

• Should have relevant exposure in driving projects, stakeholder engagement and improvement initiatives.

• Should have driven Global initiatives.

• Must be passionate about people and should have leveraged various Q2OO platforms for driving both individual and team development.

• Must be Agile and process a track record of being quick to adapt self as well as team on focus areas such as, Customer Centric Culture, Employee First initiatives, Culture of Innovation.

• Team Status Quo is not an option. Applicant must have a proven track record of – driving improvements across team KPIs; of Collaborating with upstream and downstream teams towards achieving common goals; of initiating preemptive measures to mitigate both stakeholder as well as employee satisfaction issues; of identifying and plugging potential compliance issues.

• Knowledge of Support Renewals and Education booking and revenue recognition process is an added advantage.

Competencies :As described in Oracle Core competency framework , revolving around 7 competencies at the desired proficiency level of M2 Eligibility:

• Willingness to work on all shifts

• Expertise on MS office tool like Excel and Power point

• Graduate

Responsibilities

• Responsible for improving key SLAs (Quality, Turn Around Time, attrition) for the team

• Improve efficiencies within the team by way of Operational excellence and Automation initiatives

• Effectively working with upstream and downstream teams to resolve transactional issues and put preventive actions

• Conducts regular skip level meetings with team to ensure transparency is maintained and we set the right expectation with employees, also to ensure employees concerns are addressed

• Ensure smooth functioning of month end and quarter end by ensuring activities are detailed out , responsibilities are aligned, monitored and reported on time

• Independently manage teams with respect to quarter ends/month ends , KPIs, process complexity

• Build working relationships with upstream downstream stakeholders for resolution of issues

• Identify and Nurture Talent at IC1, IC2 and M1 level

• Identify and remedy show stoppers

• Implement change initiatives like culture of change, Culture of appreciation within teams

• Ensure regular 1:1’s , Competency development is taken up for staff

• Improve functional knowledge within team by increasing % of staff in process certifications

• Anticipate contingency scenarios and work with RMRP team and Management in implementing RMRP plans

Responsible for ensuring timely and accurate reporting of revenue activities for Oracle Corporation. Directs staff activities to ensure accurate processing of all revenue related activities in accordance with corporate policies and Service Legal Agreements. Develop, manage, and implement systems to improve departmental processes and procedures. Work closely with other organizations to ensure that system enhancements and business processes are implemented. Identify, propose and initiate implementation of system enhancements and business process improvements. Develop and maintain relationships with key players internally and in local countries.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer