Oracle Hiring for Support Services Owner at BENGALURU, India Full Time

Job Description

As the Support Services Owner, your role within a team setting involves taking custodianship for encouraging and maintaining Oracle Cerner client relationships. In your interactions with Oracle Cerner clients, you will undertake a variety of responsibilities. Your overarching objective is to nurture positive relationships within the team and with clients, striving to deliver valuable outcomes for both Oracle and our clients.

-Managing intricate external client relationships characterized by a high degree of variability.

-Influencing client support strategy with a focus on achieving value and targeted outcomes

-Developing refined continuous improvement strategies

-Serving as the sole point of contact for support critical issues that cut across different interpersonal units

-Providing expertise in support processes and offering mentorship on expectations for both internal collaborators and external clients

-Collaborating with internal team value and participating in efforts to improve overall performance and efficiency.

Basic Qualifications

• At least 2 years healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience.

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications & Expectations

• Perform other responsibilities as assigned

• Provide 24/7 on-call support as needed

• Willing to work additional or irregular hours as needed and allowed by local regulations

• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

Responsibilities

-Responsible for ensuring client satisfaction and meeting service level targets.

-Attain business goals through the development of client relationships, conducting regular reviews of support metrics for -client leadership, and proposing effective strategies.

-Lead all aspects of critical issues of client service requests and call out as needed.

-Secure approvals for change requests, prepare documentation, and lead weekly client change control calls.

-Apply technology applications to monitor and track issues, ensuring resolution and adherence to processes.

-Coordinate and facilitate package management, and foster collaboration with internal collaborators to accomplish client objectives.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer