Oracle Hiring for Technical Account Representative (TAM) 3 at HARYANA, India Full Time

Job Description

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers’ use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.

Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the contracted engagement. Work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools. Identify and submit delivery leads for new opportunities. Job duties are varied and complex utilizing independent judgment. May have project lead role.

BS degree or equivalent experience, 5-7 years experience in Enterprise Technology Implementation, IT Service management, Project management or Account Management. Demonstrates a general understanding of Risk Management Fundamentals, Conflict Management and Problem Solving. Understanding of Contract/Project Management fundamentals – cost, resources and scheduling, scope and risk management. Prior experience in Business Development in related industry. Solid working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risks. Demonstrates good communication, customer management, customer engagement, and project management skills. Demonstrated experience and understanding of latest various technical architectures and operating systems. Industry experience desired.

Responsibilities

Candidate Profile

• Engineering Graduate

• Minimum 10 years experience in developing Oracle ERP and atleast 5 years experience in Oracle Fusion Finance and Supply Chain modules, 2-3 implementation involving Fusion ERP ( exposure to Indian customer and taxation will be very beneficial)

• Strong Knowledge of PaaS services used to extend Fusion ERP (OIC, VBCS, ATP Database, Analytics Cloud, ODI)

• Good understanding of functional flows for Finance and SCM Modules in Oracle Fusion ERP

• Fusion ERP upgrade process and testing knowledge

• A strong business orientation combined with strong IT technical skills.

• A self-starter, who can effectively navigate a complex organizational structure, and can work in matrix management.

• Ability to work in diverse, fast-paced environment and effectively collaborate across teams.

• Dives deep into the details and is experienced in managing multiple medium to large scale initiatives

• Excellent communication and presentation skills

• Excellent verbal & written communication skills

• Should be adaptable and open to learning new skills.

• Strong project management skills.

• Must be a team player

Job Description

• Responsible for Supporting Oracle Fusion Finance & Supply Chain Modules after understanding of Process Flows.

• Collaborate with Functional team very closely to understand the issue and provide resolution

• Support Functional teams to Investigate issues and provide resolutions

• Determine root cause of the problems & resolves them

• Build Strong and Positive relationship with customer at various levels

• Prioritize and manage issues assigned within guidelines provided.

• Work with the technical team members in developing & testing of customized solutions

• Work with end users to streamline business processes using Oracle functionality and improve the efficiency

• Develop technical specifications to address new business requirements.

• Document detailed processes and procedures and train end use

• Provide regular reviews of contract achievements and status

• Post presentation to customer

• In many cases, there may be follow-up activities and additional feedback provided by the customer

• The TAM should assist with making sure that the appropriate follow-up actions or information are directed to the right resources and completed.

• Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable leading without necessarily having the overt authority to do so

• Feedback any important client information to Client Services Team

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.