Oracle Hiring for Technical Analyst 2-Support at HARYANA, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Responsibilities

Job Description

Technical Analyst 3-Support-18000QT8

90122.Technical Analyst 3-Support.SUPP.PRODSUPP.IC3

Preferred Qualifications

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Qualification, Experience, Communication and Inter-personal skills desired :

• BS in Computer Science, Electrical Engineering or equivalent with 3-6 years’ experience in a technical work environment.

• Excellent problem solving/analytical skills.

• Strong oral and written communications skills. Must be able to clearly and effectively communicate work status, risks and issues.

• Diameter Routing and Diameter Routing Applications Must have advanced knowledge of SIP/SS7/Sigtran/GSM MAP/TCAP/Diameter protocol knowledge.

• In Depth knowledge and hands on experience of emerging technology- SIP/Diameter used in 4G LTE/NGN and IMS/SIP environment.

• Must have high level of trouble shooting skills and knowledge of various tools needed for problem diagnosis and corrective measures.

• A good understanding on screening and policing is required.

• Knowledge and experience with UNIX/Linux/Solaris would be a plus.

• Knowledge and Shell scripting is desired.

• Knowledge of Java scripting, Perl scripting, PHP scripting is desired.

• Knowledge of Virtualization and Cloud deployment is desired.

• Understanding of LAN/WAN, routers, switches and VOIP applications in a telephony environment.

• CCNA certification would be preferred.

• Ability to interpret and develop detailed network/system drawings as needed.

• Working knowledge of domestic and international network architectures and network implementations is a plus.

• Must be a self-starter and able to work independently with Field service experience in customer facing roles.

• Ability to effectively deal with multiple activities and changing priorities and proven problem solving and organizational skills.

• Perform under pressure in critical situations.

• Ability to effectively manage issues according to the company guidelines and procedures (SR, RMA etc.).

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Travel

: Yes, 25 % of the Time

Job Type

: Regular Employee Hire

Organization

: Oracle

Hiring Manager

: Lalit Gupta

Location

: IN-IN,India-Gurgaon

Shift

: Day Job

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.