Oracle Hiring for Technical Analyst 2-Support at NOIDA, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Responsibilities

Department Description:

Part of Oracle Managed Cloud Service (OMCS), responsible for the delivery of automation and support systems for the Managed Cloud organization.

We focus on improving the efficiency of hosting operations and cloud-based business services. Our (Oracle) Data Centre’s are spread across various locations globally and hosts business-critical customer Production and DR environments.

Experience: 2+ years

Education Qualification: B Tech/ B . E / MCA or equivalent experience or combination of related education and experience.

Roles & Responsibilities:

• This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.

• IR engineer will act as the primary liaison between Oracle, the customer, and the system integrator. He/she will serve as Oracle’s support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills.

• IR engineer is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems

• Document best practices and develop repeatable processes/frameworks to accelerate the adoption of automation/processes in areas of handling escalations, infrastructure based maintenance notification process etc

• Proactively identify risks and issues and address them early on in the engagement, significantly impacting the overall cost, delivery time and quality of the service.

• Work with and support customers in the resolution of their Service Requests so as to prevent problems and resulting incidents from occurring and hence ensure that customers receive maximum benefit from their Oracle investments.

• Ensure that communication is effective, that appropriate resources are assigned and that actions are understood and progressed in a timely manner. Escalate to the appropriate levels in both organizations (Customer and Oracle) and regularly communicate status to stakeholders.

• Expected to provide 1st level troubleshooting and eliminate issues at the 1st level of scanning

Required Skills:

• Sound knowledge of DBA activities across Oracle Products would be an added Advantage

• Apex Development Skills or BI Dashboard Skills would be an added Advantage

• Experience in managing Linux and Solaris environments is must; knowledge on windows an added advantage.

• Should be self-driven and able to handle/drive projects independently.

• Excellent communication skills; strong interpersonal skills and able to work in a team and individually.

• Good technical writing skills.

• Candidate must be versatile, long-term visionary, a team-player, and enjoys working with new technologies in a fast-paced technology environment.

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer