Orange Business Services Hiring For COCM at India Full Time

Order Management:

• Create new and change orders and modify orders in GOLD: Pre-checks on information provided to clarify data before order creation
• Issue resolution for missing/incorrect data in orders
• Clarification and resolution of orders delayed within GOLD tool
• Monitor and pro-actively chase orders to enable smooth flow through sales steps within GOLD
• Work with internal groups/depts. to optimise order flow
• Assist with creation of orders if other team members need support with backlog/high volume
• Participate in the testing of GOLD tool for new developments and updates
• Up to date and thorough understanding of ordering/GOLD process through order life-cycle

Order book:

• Legal validation of all orders using GOLD
• Manual collection & input of data necessary using OIT
• Query validation and resolution – supporting local Sales Operations/Country Managers with queries so they may in turn support their sales force
• Issue resolution for missing/incorrect data
• Ownership of month close process including country reporting to Management
• Communicate in a timely manner to solve problems, reports, pertinent information via email, reports, telephone
• Pro-actively chase & manage orders pending and those in the pipeline. To maintain minimum backlog of orders not exceeding 2 months
• Participate in the testing of internal tools for new developments and updates

Other Responsibilities

• Train and mentor new team members regarding all aspects of the Order Management & Orderbook role
• Assisting with ad-hoc projects & undertaking any tasks as per management instruction
• Cover colleagues for sickness and holiday absence
• Analysing data & creating reports to assigned countries and management

about you

Knowledge and abilities:
1.Excellent customer service skills

2.Ability to work in a matrixed environment with peers, stakeholders, customers

3.Excellent interpersonal skills

4.Good time management, organizational and communication skills

5.Ability to work under pressure and deal with multiple tasks concurrently

6.Proactive, self motivated

7.Problem solving skills

Education, qualifications, and certifications:
University Degree in business, commerce or science, exposure to project coordination, knowledge of telecom domain would be preferable.

Experience

2-4 years of work experience in customer service delivery, order management, project coordination

department

International Business

contract

Regular