Orange Business Services Hiring for Technical Lead at Mumbai, Maharashtra, India Full Time

Job Description

We’re searching for a talented and passionate Technical Lead having experience on Citrix (NetScaler/ADC, Citrix VDI) to join our CoE – Managed IT Services delivery team, which is responsible for remotely managing, securing, and supporting Cloud & IT infrastructure for our customers around the world.

Primary responsibility of the role is to ensure high availability of customers’ Citrix infrastructure managed by us. Perform Incident, Problem & Change Management activities, ensure that daily operational tasks are running smooth that includes daily health check of servers, managing daily operational tasks, resolving incidents, service requests and executing changes
Job Responsibilities:

• Monitor and ensure high availability of customer’s Cloud & Citrix infrastructure
• Provides leadership, support, and guidance to support engineers
• Manage escalations and lead customer facing communication
• Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
• Configure and support NetScaler in cloud (Azure/AWS/GCP) includes configuring and troubleshooting
• Administration and maintenance of Citrix VDI infrastructure and published applications
• Troubleshoot and take ownership of incident until resolved
• Complete service requests and execute changes assigned
• Escalate issues/incidents to next level and follow-up until closure
• Ensuring that the SLAs are met for all incident, problem, request, and change
• Participate in root cause investigation
• Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
• Generate the various reports required for operations management
• Keep tickets up to date as per response SLA in ITSM tool
• Contribute knowledge articles and update them in a timely manner when required

about you

This is a 24×7 support operations role and is ideal for hard working and excellent in Citrix infrastructure and troubleshooting skills with a positive outlook. Ideally you should have minimum 5-8 years relevant experience including implementing and supporting Citrix infrastructure. You should be ready to work in shifts, in customer time zone and during off business hours.
Qualifications & Work Experience:

• BE/B.Tech/MCA/ B.Sc. (IT/Computer Science)
• Should have Citrix NetScaler / Citrix Virtual Apps and Desktop certification
• CCIE/CCNP or equivalent certification, F5 / Palo Alto/Checkpoint certification
• Experience in designing, implementing, managing, and migrating VDI environments using Citrix
• Strong analytical experience for solving technical issues, isolation of application / network performance issues
• Experience of deploying and managing multi-cloud infrastructures (AWS, Azure, GCP) as well as hybrid implementations.
• Experience in supporting managing Citrix NetScaler/ XenApp / XenDesktop Environments
• In-depth knowledge in different Citrix technologies like Provisioning server, Access Gateway, Password manager, XenServer Edge sight, Secure Gateway, and Web interface
• Knowledge of Advanced Networking concepts (TCP/IP, Routing, Firewalls, Network Security)
• Experience on cloud security and compliance
• Experience in scripting (PowerShell, Python) and automation
• Solid understanding of cloud architecture and DevOps principles
• Experience working with some or all technologies below:
  • Citrix NetScaler/ADC
  • Citrix virtual apps and desktop
  • Managed Citrix Desktop on Azure
  • AD/DNS/DHCP/ADFS/PKI
  • F5/ Firewall /VPN
  • Azure/AWS/GCP

Skill Set:

• Excellent communication skills (verbal and written)
• Excellent in creating service review and management reports
• Good analytical skills and ability to identity trends
• Ability to lead customer facing communication
• Ability to handle multiple projects simultaneously
• Ability to work cross functional with application, network, security, and workplace teams
• Ability to document technical information for training, technical operations run books, and knowledgebase
• Knowledge of IT service manage standards
• Knowledge of information security standards and compliance
• Understanding and experience in working within an ITIL framework operational environment

additional information

Benefits – At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.
Life at Orange – At Orange Business Services you are not just joining a tech company, you’re joining a worldwide team united to serve our BtoB customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.

department

Sales & Marketing Asia Pacific

contract

Regular