Orcapod Hiring for Customer Support role at Kolkata, West Bengal Full Time

Roles and Responsibilities:
Make outbound calls to the client.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve customer queries.

Respond to customer queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the client.

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Must be able to propose improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction

Stong communication skill

Qualification required:
Any graduates can apply

Looking for candidates:
Who can join within 15-30days/Immediately

Should be flexible for night shift

Flexible for voice process

Excellent communication

Salary given:
1to 3 years experience (3-3.5LPA)

More than 3 to 5years(3.5-4.7LPA)

Please reach out to me in case of any queries

Thanks and regards

Rachana || Recruitment consultant

rachana.kurtarkar@orcapod.work

Role:Customer Retention – Voice / Blended

Salary: 1,00,000 – 4,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Key Skills

International Voice Process

night shiftvoice processinbound callscustomer satisfactionoutbound callingcustomer support

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Orcapod Consulting Services Private Limited

Rachana || Recruitment Consultant

rachana.kurtarkar@orcapod.work