Orcapod Hiring for SAP CS (Customer Service)-Permanent-L&T at Kolkata, West Bengal Full Time

Role:
SAP SD-CS Support Consultant

SAP SD application expert and understand clients business environment mapped to SAP ERP

Experience on merger and separation entities on ERP is required. Data archival experience of min 2 projects need

Understanding of SAP CS process and Variant configuration is must

Qualifications and Experience:
Graduate Engineer from reputed college

At least 3 years of functional experience e in Sales domain

Hands-on SAP SD configuration experience with focus on SD Sales Process, Enterprise structure, Sales processing, Delivery & Shipping processes, Pricing Process, Debit & Credit Memo and Returns Processing Credit Management, Integration of SD with other modules,

Hands-on SAP CS configuration experience in Master data – Material Master, Equipment, Serial Number, Equipment BOM, Material BOM, Work centers, Service Contracts, Service Order Functionalities, Customer and Vendor Warranty, Custom Developments in CS, Interface with Other systems, Service Costing, etc.

Good understanding of Variant configuration with respect to SD

Experience and knowledge of key integration points between SAP modules

Understand clients business environment mapped to SAP ERP

Use of consulting skills, business process knowledge

Job Duties/Responsibilities:
Provide assistance to Customer in the ongoing application support of their SAP solution.

Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems

Should be able to work on implementation projects based on new opportunities

Understand the different Severities and Priorities based on the Level of issue

Understand the different SLA’s and coordinate with support team for expediting the resolution of tickets

Ability to Coordinate with Business users and Support team

Consultant will actively get involved and provide following services in scope of the engagement:

Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs

Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope

Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs

Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation

Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.

Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost

Carry out Ticket-based documentation

Request involvement of SAP Product Support as necessary

Act as a liaison and Coordinate with Technical and other team members for resolution of issues

Proactively provide overall feedback to Production Support Manager

Monitor KPIs, report any issues and recommend solutions for improvement

Groom Juniors in the team and make them rea

Desired Candidate Profile

Perks and Benefits

Role:Functional Consultant

Salary: 18,00,000 – 25,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Consulting

Role Category:IT Consulting

Employment Type:Full Time, Permanent

Key Skills

SAP ERPproduct supportSales domainsap sdSAP CS

enterprise structurecredit managementproblem managementchange managementvariant configurationproduction supportincident managementapplication support

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Orcapod Consulting Services Private Limited

Larsen & Toubro (L&T)

Company Info

Contact Company:Orcapod Consulting Services Private Limited

Address:Larsen & Toubro (L&T)