Otipy Hiring for Customer Support Associate – Gurgaon at Gurgaon, Haryana Full Time

We are hiring for Customer Support Associate – Gurgaon

(Walk -in Interview )

Location – 4th floor,cube8,MM Towers, Udyog Vihar, Sector18, Gurgaon

Salary Upto – 3LPA

Jobs Type – Full Time

Otipy is a community-based platform to connect consumers, resellers, and farmers for bringing fresh produce to the doorstep.

Read more at Otipy, a social commerce platform, gets $32 million in Series B from West Bridge – The Economic Times (indiatimes.com)

Founded in 2016 by Varun Khurana, Otipy focuses on on-demand harvesting according to predicted demand to keep minimum wastage through state-of-the-art tecocurement, distribution, and delivery technology. Otipy sources fresh produce from farmers across Haryana, UP, Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, and Maharashtra.

About Otipy:
Otipy is India’s first social commerce platform connecting end-consumers to farmers through a community of resellers (mainly women). It is building a scalable, demand-driven, and tech-enabled supply chain for fresh produce that moves farm produce from farm to fork in less than 12 hours, giving consumers unparalleled freshness. We work closely with 20,000+ resellers across Delhi-NCR and serve over 4 Lakh consumers with fresh produce at their doorstep. Otipy sources fresh fruits and vegetables from 10,000+ farmers across Haryana, UP, Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, Maharashtra, and many more. Our Mission is to transform the consumption habits of Indian households by providing healthy farm-fresh produce and providing our farmers technical to modernize farming, and buying the product at a fair price every day. Thus creating an interdependent community of farmers and consumers.

Otipy has a great team of people with procurement backgrounds with vast experiences and education from IIT’s and IIM’s. Working under their guidance would be an impeccable experience.

https://www.otipy.com

Job Description:
Our Operations Executive (handling customer communication) play a crucial part in the mission to deal with the different set of customers for appointments, establishing contact with the non-responsive customers, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.

What will you be doing

1. Connecting with customers for delivery

2. Communicate courteously with customers

3. Handle customer complaints/enquiries or requests

4. Keep accurate records of discussions or correspondence with customers;

5. Work across different teams (Sales, operations, delivery) for effective and fast issue resolution

What we need in you.

1. Experience in working on communication platforms tools

2. Experienced in Calls & Emails

3. Excellent communication skills

4. Should speak Good in English, Hindi

5. Strong sense of customer empathy

6. Willingness to work during weekends