Paradise International Trading Hiring for Customer Relationship Officer (CRO) – FMCG (Live Chat) – For Indian MNC at Indore Full Time

Job Description (JD)

Profile: Customer Relationship Officer (Live Chat)

Experience: 1.5 Years – 3 Years (Must have exp of customer handling through, chats, mail & calls)

Location: Indore

Remuneration: 2.40 LPA to 3.6 LPA

Target Industry: Task us, Teleperformance, Other dealer/supplier of FMCG product or any other service. (Any customer handling companies on the platform like live chat, mails, emails, telephonic etc.)

Language Preference: Hindi, English, Malayalam etc.

NOTE:

– Candidate must have very good command on English & Hindi communication.

– Must be excellent in verbal & written communication.

Customer Relationship Officer (Live Chat)

We are looking to employ an enthusiastic and customer-oriented inside Customer Relationship Officer to generate quality leads as well as follow up on inbound chats, email and telephone inquiries. The inside Customer Relationship Officer’sresponsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors’ products.

To be successful as an inside Customer Relationship Officer, you should be persuasive and committed to achieving sales goals. Ultimately, a top-performing inside sales executive should be able to demonstrate strong negotiation, communication, and customer service skills at all times.

Inside Customer Relationship Officer (Live Chat)

Responsibilities:

· Maintaining long-lasting relationships with existing customers through exceptional after-sales service.

· Actively sourcing new sales opportunities through chats, cold-calling and emailing.

· Developing in-depth knowledge of product features and benefits.

· Utilizing virtual meetings to build relationships with new customers.

· Processing customers’ purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.

· Advising customers on suitable product selection based on their needs and specifications.

· Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

· Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.

· Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

· Inside Customer Relationship Officer Requirements:

· High school diploma or GED.

· Bachelor’s degree in business administration or management, marketing, or related field is preferred.

· Proficiency in all Microsoft office applications and customer relationship management (CRM) software.

· Proven sales experience.

Skills Required

ü Strong analytical and problem-solving skills.

ü Excellent negotiation and consultative sales skills.

ü Effective communication skills.

ü Exceptional customer service skills.

ü Should be an active listner

Job Types: Full-time, Regular / Permanent

Salary: ₹9,490.94 – ₹24,184.49 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Sapna Sangeeta, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)