PartsAvatar Investments Inc Hiring for Customer Service Manager (CSM) at Gurgaon Full Time

Parts Avatar Investments Inc. is looking for candidates to join our customer service team as a Team Manager. The Team Manager will be part of a dynamic team that is tasked with achieving ambitious organizational goals. The position requires a high level of independence, as a team manager you should possess good leadership responsibilities. We want excellent customer service to be at the heart of everything we do. We believe remarkable talent, enthusiasm, and hustle add up to great work.

Work Location: Sector-44, Gurugram, Haryana-122003

Job Requirements

• Qualification

• Graduate/Post Graduate (Any)

• BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (Preferred)

• Relevant Experience in mechanical or automobile industry (Preferred)
• Good to have knowledge of automotive spare parts

• 2-3 years experience in customer experience

• 2-3 years experience of managing service oriented team

• Relevant experience in the Automotive Sector, is considered an asset.

• Expert level proficiency in Microsoft Office ( MS PowerPoint , Word & Excel)

• Strong Customer Service Skills, Negotiations Skills and Leadership skills required

• A team-player mentality who thrives in a collaborative environment

• The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision

• Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast – paced environment

• Impeccable English language skills both written & verbal

• Must have good customer handling etiquettes

• Good analytical skills and quick thinking

• Open to work in a flexible environment.

Job Responsibilities

• Oversee your team’s day-to-day activities

• Ensure that all tasks are completed and goals are met

• Train, develop and supervise team members.

• Driving a respectful team culture based on open communication, listening and recognition

• Perform regular one-on-one meetings with direct reports

• Address performance issues working directly with the Manager

• Handle various tasks or projects with changing priorities

• Prepare progress and status report to the Manager

• Ability to analyze the numbers and reconcile the data if required as per requirements

• Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Parts Avatar is an Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job Types: Full-time, Regular / Permanent

Salary: ₹40,000.00 – ₹50,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Gurgaon, Haryana, Gurgaon – 122003, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)