Passion Gaming Private Limited Hiring for Customer Service Representative at Panchkula Full Time

About Us

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Passion Gaming Private Limited (the “Company”) is an innovative online gaming company providing the finest digital card games like Online Rummy to players in India. We are committed to offering an impeccable gaming experience beyond players’ expectations in every respect. To substantiate this, we have built a neural network of skills and jobs. Our progressive and service-oriented team is led by professionals with several years of proficiency in the online gaming industry in India, the USA, and the UK.

We pride ourselves in hiring energetic, artistic and committed team members who are willing to learn, work hard and find solutions. That’s why we are looking for people with diverse backgrounds, beliefs, and abilities to help us create the future and are proud to be a part of our organization.

About the Role:

We are looking for Customer Service Representative who can speak Hindi & English.

Job Description

• Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.

• Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.

• Process withdrawal requests, complete KYC & create/complete Zoho task tickets.

• Follow up to ensure that appropriate and timely actions are taken on customers’ requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Make outbound phone calls to maximize sale/deposit conversion.

• Experience in the skill based gaming industry a plus

Responsibilities and Duties

• Extremely good oral communication skills in English & Hindi.

• Basic MS Excel, Word and email skills

• Ability to listen & solve customer issues

• Good interpersonal and writing skills

• Ability to handle the pressure

Required Experience and Qualifications:
1 to 2 Years in customer support- call, chat, email process.

Benefits

• PF & Gratuity

• Working 5 days a week

• Paid leaves (CL, SL, EL, ML) & Holidays

• Annual appraisal & promotion

• Parties, Festival celebration, Birthday celebration, R & R activity, etc

• Equability: the absence of favoritism in hiring & promotion

Location: Panchkula, Haryana
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Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Monday to Friday

Work Remotely:

• No

Speak with the employer
+91 8968211011