PayPal Hiring for Collections Specialist at Bangalore Full Time

Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Job Description Summary: Position Overview: As a Collections Specialist, your goal is to deliver best-in-class service to PayPal’s core and emerging products, taking problem solving and customer service to a new level. As a Collections Specialist you will also uphold the highest level of customer service while negotiating with PayPal customers on resolving negative balances and providing quality solutions. The Collections Specialist will also be eligible for the EMEA Collections incentive program, via a monthly scorecard and will be part of our Collections Quality assessment program while protecting the PayPal brand while we do. As a Collections Specialist, you will engage with PayPal customers where a negative balance has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. The telephony system will be primarily dialer focused.

Job Description:

Responsibilities:

• Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
• Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery
• Maintain and promote a positive attitude while meeting production and quality goals.
• Display initiative to take on additional responsibilities geared towards professional growth and development.
• Participating in the PayPal Collections Quality assessment program, including Self-Assessment and Effectiveness testing and monitoring

Competencies:

• Customer Focus
• Drive for Results
• Problem Solving
• Composure
• Listening
• Functions/Technical Skills
• Flexibility
• Teamwork
• Negotiation

Preferred Qualifications:

• Strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment
• Strong verbal (phone) communication skills: actively listen and speak clearly to customers
• Strong written (email) communication skills: use proper grammar and punctuation
• Well-developed sense of urgency and follow through
• Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office – Outlook, Word, and Excel)

Job Requirements:

• 1 to 4 years of relevant experience
• Ability to learn and adapt to new software technologies
• Strong working knowledge of PC based internet and software applications
• Proficiency in external systems and software (The Internet, Microsoft Office – Outlook, Word, Excel)
• Ability to communicate effectively via email transmission and phone by utilizing proper grammar
• Well-developed sense of urgency and follow through
• Ability to develop and maintain professional working relationships with co-workers and peers
• Ability to make a discretionary decision based on research·
• Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
• Possess a disciplined approach to working in a highly targeted environment

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.