PAYPAL Hiring for Customer Solutions Agent 2 at Bengaluru, Karnataka, India Full Time

Job Description

Who we are: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Summary: As the most widely used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Alongside PayPal’s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing centre. Are you ready to make a difference? Our success at PayPal is result of the trust we have built with customers around the world. As an teammate within Customer Solutions team, you will be on the frontline for building that trust and driving the experience that our customers have grown to expect. Using the latest communication and technology tools, through live chat and messaging, you’ll be responsible for providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience. :

Skills Required

• Language: Advanced writing (typing) and communication skills in English.
• Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.
• Motivation: Ability to work independently while making sound business decisions on case information. Well-developed sense of urgency, follow through, and focus on results.
• Focus: A master of multi-tasking through various systems, screens, and tasks during customer interaction.
• Habits: Time management and adherence to schedules. Additional Your previous experience counts! Although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team:
• Customer engagement
• Live chat, social media or email communication
• Editing, blogging or any form of online or written communication
• In-depth knowledge of social media platforms and their communities Experience
• Experience: 2-5 years customer engagement experience
• Education: Graduation or equivalent Location & Schedule
• The position is based in Bangalore, India.
• Day, weekend, and night shifts are available.
• This is a fulltime, permanent position

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

• ICICI Lombard Health Care medical plan
• Dental and vision
• Claims process
• Help with your medical plan
• Group personal accident insurance
• Group term life insurance
• Group critical illness insurance
• Business travel insurance
• Gratuity scheme
• Employee Stock Purchase Plan
• National pension scheme
• Time off and leaves
• Disability leave
• Employee Assistance Programme
• Manage stress
• Adoption assistance
• Childcare@PayPal
• Eldercare@PayPal
• PayPal Gives
• Healthy eating at PayPal
• Performance-based awards
• Educational Assistance Programme
• Telecommuting and flexi-work arrangements
• Family support
• Support for new parents
• Developmental assistance

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.