Paytm Hiring for Merchant Support – Associate/ SA at Noida, Uttar Pradesh Full Time

About the team: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDC

and Soundbox-related issues like payment, settlement, device-related issues, etc.

About the role: Candidate has to handle concerns and complaints raised by the merchant day to day

basis and make sure the daily task is being closed within the defined TAT with good merchant

experience.

Expectations/ Requirements

Managing of inbound and outbound calls in a timely manner

Creative and dedicated individual who will fit with our collaborative culture

Cohesively work with a lot of people, across functions and teams every day

Coordinate with other departments for compatibility of all aspects of each project

Smart thinking and clear communication

Be a brand ambassador for Paytm: “Stay Hungry, Stay Humble, Stay Relevant!

Troubleshoot merchant problems, identifies the request and takes appropriate measure as

per the guidelines

Provide merchant support by call or email

Excellent merchant service skills that build high levels of merchant satisfaction

Excellent verbal and written communication skills

Ability to work both independently and in a team environment.

Superpowers/ Skills that will help you succeed in this role

Outstanding customer service skills and dedication to providing exceptional customer care

Must be self-motivator and self-starter

Ability to multitask and successfully operate in a fast paced, team environment

Must adapt well to change and successfully set and adjust priorities as needed

High level of drive, initiative and self-motivation

Ability to take internal and external stakeholders along

Love for simplifying

Growth Mind set

Qualification : Any Graduation

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology

Improve the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

Compensation:
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!