Pearson Hiring for B3-Senior Customer Service Operations Support Administrator at Noida, Uttar Pradesh Full Time

Full Job Description
Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Sr. Program Coordinator /Sr. Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Primary Responsibilities

Level 3 Escalation calls

Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business

Ensure candidate results are sent to clients in a timely manner

Prepare client reports

Act as an escalation point for service related problems

Promote client programs and products

Determine additional opportunities and possible operational trouble areas

Input accurate customer information into the database

Assist in training and monitoring call center agents to ensure quality of service

Maintaining the SLA for different LOB’s

Reports

Client Management

Events handling

People Management(In Manager Absence)

Qualifications

Qualifications – External
Education and Experience:
Required education- Bachelor degree

2-4 years experience in a similar/related position

Confident and fluid communicator

High levels of customer service skills

Previously operated in a Level 2 support role

Previous subject matter expert knowledge

Familiar and comfortable working in a busy corporate environment/shifts

Experience in providing application support

Familiar with MS Office

Experienced in collating reports
Desired Candidate Profile:
Excellent oral and written communication skills

Great attention to detail

Problem solving skills

Strong organizing and time management skills

Customer service skills

Effective team working skills

Client and People Management skills
Primary Location : IN-UP-Noida
Work Locations :
IN-Noida-SB Tower VUE

1A/1- Sector 16A- SB TowerGround Floor

Noida201301
Job : Customer Service
Organization : Assessments VUE
Employee Status : Regular Employee
Job Type : Standard
Shift : Night Job
Job Posting : Sep 26, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2113324