Full Job Description
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
The Sr Program Coordinator and Relationship Lead is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.
Primary Responsibilities
Level 3 Escalation calls.
Directly liaising with the APAC, US (United States), and EMEA (Europe, Middle East, and Africa) lines of business.
Ensure candidate results are sent to clients in a timely manner.
Prepare client reports.
Act as an escalation point for service-related problems.
Promote client programs and products.
Determine additional opportunities and possible operational trouble areas.
Input accurate customer information into the database.
Assist in training and monitoring call center agents to ensure the quality of service.
Maintaining the SLA for different LOBs.
Reports.
Client Management
Events handling
People Management(In Manager Absence)
Open to Night shifts
**Flexible with 24
7 support
Continuous video monitoring and review for long hours
Qualifications – External
The Sr Program Coordinator and Relationship Lead is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.
Job:** CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 9176
Job Number 24157812 Job Category Engineering & Facilities Location Fairfield by Marriott Belagavi, Gogte Plaza, Belgaum, Karnataka, India Schedule Full-Time...
Apply For This JobJob Location: Mumbai (Bombay) Job Description: Handle orders for execution from e commerce sites like flipkart, snapdeal, eBay, Amazon, etc....
Apply For This JobFull Job Description 4 – 7 Year Bangalore Job Description Job Summary: We are looking for a talented Salesforce Business...
Apply For This JobBaron Learning Private Limited is a an education company located in indore. We provide trading education and knowledge to traders...
Apply For This JobFull Job Description [7:05 PM] Sawant, Hemant Requirements:1-4 years of experience working in IT Support (Helpdesk, Servicedesk)English proficiency (particularly in...
Apply For This JobSunSmart Technologies is a niche Product Company with smart products in the spectrum of Artificial Intelligence, Mobility, and Enterprise Software...
Apply For This Job