Agents Payout structure:
Fixed Payout based on Login Hours & Attendance : 10500 (pay cut if the attendance and Login
hours are not met)5Incentive Pay – Total upto 5000 as mentioned below.
1. C-Sat Incentive – 2000
2. Login Hour Compliance with 95% adherence to the roster – 2000
3. Quality Scores (PCD) Incentive – 1000
Management Fees to the BPO will be paid based on agent level details as below.
1. Max of 208 Hours Productive Hours (excluding Break) per Agent
2. 95% of adherence to the roster – failing to which there shall a deduction of 5% on the payout
3. Agent Payout – Fixed & Incentive shall be paid to the agents
Type of employment: Consultant mode for Voice Process
Nature of a job: Customer Support (Voice Process, Outbound – Query & Complain resolution)
Working Days: 26 days working
Timings: Rotational Shift between 7am to 11pm anytime & Rotational Week Off
Candidate Specification:
certificate)
Selection Process:
Mandatory Documents during Onboarding:
PAN Card
Training Period details:31 days of training (Excluding Sunday) – all subject to change based on client/internal requirementSuccessful completion of training will get you a Certification and land you into operations
Payout:For 9hrs.login (Including 1hr.break) * 26days Rs.10000 per month + Incentives based on KPIs upto 5000Job Types: Full-time, Regular / PermanentSalary: INR20,000.00 per monthBenefits:
Schedule:
Supplemental Pay:
Education:
Experience:
Language:
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