PetPooja Hiring for Technical Support Executive at Ahmedabad Full Time

Designation: Technical Support Engineer (Male candidates only)

Job description for the Support Executives

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Ensure all issues are properly logged.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

The candidate must be ready to work in rotational shifts.

Job Types: Full-time, Fresher

Salary: Up to ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Life insurance
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Shift allowance

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No