Pfizer Hiring for Clopine Services Coorrdinator at Mumbai, Maharashtra Full Time

Comfortable working autonomously, you will enjoy customer facing interactions including clinicians and pharmacists located across different states in ANZ. This role directly reports to Senior Medical Manager, GMAIST, HBU.

You will be responsible for maintaining daily functionalities of service for registry and provide after hours support where needed by working in collaboration with the Senior Medical Manager and the services Team to ensure activities are effectively executed

You will also contribute to overall safe use of anti-psycotic by ensuring timely reporting and follow up of adverse events. While doing so you will uphold Pfizer Australia’s commitment to high standards of conduct in all its dealings with the medical profession.

Capacity for strategic thinking, along with excellent interpersonal, communication and negotiation skills, complemented by problem solving abilities and a flexible approach are essential for success in this role.

Responsibilites:
Managing Clopine Registry Database

Respond to telephone, fax and email enquiries in a timely manner and in compliance with corporate policies

Registration of patients, personnel and Centres/Clinic within the registry

Ensure performance of the database, validity of data entered and completion of all required day to day processing

Maintenance of registry website and identifying issues

To assist in switching patients (usually higher in number) from other brands in Australia/New Zealand as per the requirement by the commercial team.

Additional material orders requested via Australian HCP by liaising with the Pfizer Sales force to provide timely and quality services

Completion of new weekly tracker

Non-exclusive tasks and new areas can arise based on patient and HCP management that would need to be addressed.

The colleague would support the manager in generation of weekly/monthly reports and dashboard management

The colleague would be responsible in assisting the training for new hires and in the completion of onboarding activities for new hires

The executive would be supporting in stakeholder management like BT validation and testing support for any new changes to be applied, developed and implemented in the system

Providing additional support to the manager in terms of preparation of supporting documentation for any new processes or already existing process within the registry

The colleague would be responsible in supporting the transition of Clopine center in different states of Australia on a priority basis in terms of ClopineCentral related activities

Reporting and Data / Policies Management

Adverse Event reporting of additional fields and areas identified to meet compliance requirements. Identified via various sources like calls, emails and faxes.

Adverse Event reporting within required regulatory timelines and in accordance with corporate policies

Completing and reviewing of all mandatory corporate policies, training modules and procedures within allocated timeframes

Identifying and tracking the patients with overdue blood test results and blood test delays and extension to be reported. Follow-up for overdue patients via calls/emails actively.

Protocol updates to align with the current prescribing information and related additional tasks and follow-up actions required.

Training and Communication

Training internal and external stakeholders on the database

Aid in the coordination of sales and marketing initiatives for the registry

Actively communicate any process/impacted changes to Healthcare professionals via various means and regular and follow-up training sessions to be conducted to help them adapt with the new process and changes

Support the review and alignment of database with global standard monitoring system in terms of monitoring requirements and eliminating fields that are with potential customer impact. The team plays a crucial role in the process by minimizing any customer impact by providing adequate support and training to HCP’s via call and emails. Manage the transition for customers by communicating the need and purpose of registry as a regulatory commitment for monitoring hematological parameters.

Change Management

Identification and reporting of additional fields and information requests in the required format along with the patient History within stipulated compliance timelines

Adopting strategies and notified process changes in order to comply with the reporting requirements

Aligning the communication materials like protocol in line with the prescribing information to mitigate any risk of safety and quality concerns.

On Call Services & Query Resolution

Provide assistance for the on-call services to customers after hours when required.

Address and manage the urgent customer enquiries after hours and on weekends including timely resolution.

Identify needs and requirements of internal and external customers and providing necessary resources, service and advice

Assist in the maintenance of appropriate documents such as protocols and monitoring user feedback

Generating adhoc data/reports for external clients for research and management purposes where appropriate.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Medical

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