Philips Hiring for It Operation Manager at    Pune, Maharashtra, India Full Time

Job Description

Job Title

IT Operation Manager

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. You are responsible for

• Enables successful delivery of Business and IT programs & projects upon business requirements through coordinating IT Global Services deliverables & resources using monitoring, measuring, reporting and review current performance of services and components to ensure business requirements are always achieved.
• Accountable for all running services delivered by Global IT Services towards our Business Groups/Markets/Functions, ensuring operational excellence, reviewing performance of all internal and external stakeholders in relation to the service performance based on agreed SLAs / OLA’s / UC’s.
• Owns the Global IT service catalog and ensures that it is transparent, up to date and aligned with key stakeholders Monitor quality, effectiveness and efficiency of IT services and communicate and report performance of IT services and programs towards relevant IT and business stakeholders as deemed necessary.
• Tracks and manages service consumption vs available budget; initiates actions based upon discrepancies. Proactively report out service delivery and operations KPIs per service area and functional area.
• Drive Infrastructure services continuous improvement across HIC, Pune by partnering with either our Global Infrastructure team or respective partners across the region.
• Provides inputs for creation of mid and short-term vision and transformation based on the long-term vision.
• Evaluate investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
• Manages, communicates and engages on Annual Operating Plans and Forecasts with key stakeholders.

Qualifications & Soft skills

• At least 12 to 15 years of IT and business work experience with exposure to various technical environments or business segments / other equivalent work experience.
• Possess strong interpersonal skills, team player and the ability to establish relationship with senior business stakeholders as a IT trusted advisor from an IT operations perspective.
• Solid experience with managing team(s) responsible for strategic planning, business development or client management and working with a broad range of diverse and complicated business units.
• Exposure to developing and deploying the latest digital technologies and well versed in the latest development of such technologies in the Asia Pacific markets.
• Result-oriented and creative problem solver with a strong can-do attitude and ability to dissect a complex problem and follow through in implementation of strategies.
• A talent incubator who is able to drive a diverse Asia Pacific IT team toward common objectives for the betterment of Philips.
• Ability to present ideas in business-friendly language while demonstrating the capability to apply IT in solving business problems.
• Affinity for IT and a willingness to deepen understanding of current and new technologies.
• Strong stakeholder management within multinational organization.
• Excellent communication skills, strong written and oral English.
• Strong project management skills.
• Prior experience in managing a region or sub-region would be a plus.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.