Philips Hiring for Remote Service Enigneer at Bengaluru, Karnataka Full Time

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. This Job Description describes the desired roles and responsibilities of “ISPACS Remote Service Engineer” position at EDI-SSD Operations team.

You are responsible for

Bring support-services thinking and mind-set into all aspects of problem escalations

Build partnership with end customer (wherever applicable)

Good understanding on Information technology components

Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.

Analyzing and troubleshooting Operating Systems issues quickly and effectively

Willingness to work in shifts and 24/7 model.

Be aware of the latest technical & organizational developments and their relevance to the business

You are a part of:
EDI-SSD Operations team. You have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. This Job Description describes the desired roles and responsibilities of “ISPACS Remote Service Engineer” position at EDI-SSD Operations team.

To succeed in this role, you should have the following skills and experience

Excellent communication skills

Exhibits good listening and comprehension

Prepare clear and concise written communications

Exposure to direct interactions with end customers

Operating Systems, tools & Applications

Good knowledge on below OS – Troubleshooting

Client/Server OS Troubleshooting experience

File system (NTFS),

Microsoft Message Queuing

Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.

User of remote tools – RDP/Terminal Services and VNC etc.

Experience with imaging software

Good knowledge on MS SQL – Configuration & troubleshooting

Compute Server / storage / network

Compute & Storage

Good knowledge on compute hardware – Installation, configuration and maintenance methodologies

Fair knowledge on various compute hardware IBM / DELL / HP etc.

Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.

Good understanding of storage concepts – SAN, NAS, DAS

Networking

Good understanding of LAN & WAN

TCP/IP

Microsoft AD, DNS, DHCP service

Overall Good analytical & troubleshooting skills on above technologies

PACS, HL7 Knowledge

Basic working knowledge of PACS (Picture Archival Communication System) in Hospital environment

Basic working knowledge of HL7

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.