Philips Hiring for Technical Consultant at Bengaluru, Karnataka, India Full Time

Job Description

Job Title

Technical Consultant

Summary
This job will spend 30% of the time customer facing, 70% of the time on required analytics and other supporting tasks as outlined below. To improve the efficiency and effectiveness of Philips customers in providing imaging care to populations and patients and to contribute to the growth of Philips Healthcare Services within relevant Market Group. Responsible for delivering technical services to Philips customers primarily in the area of clinical and business process improvement and high-cost populations including the use of data analytics to measure system performance. Collaborate with others to support the development of partnerships and managed equipment services contracts.
Your challenge
In this role, you have the opportunity to gain confidence and trust with your expertise and capabilities in this highly visible customer facing role. We challenge you to support Philips as a Technical Consultant. Technical Consultants are primarily responsible for designing complex system solutions and resolving technical issues related to implementing IntelliSpace PACS. They work with customers to help determine system workflows, develop networking and integration strategies, and resolve technical barriers in order to achieve the desired business goals for the project(s) while driving strong customer satisfaction. Technical Consultants are given assignments by the Senior Manager of Healthcare Informatics Customer Operations.
You are responsible for:

• Collect data to determine appropriate system workflows;
• Collaborate with Philips and customer IT resources to recommend clear network strategies;
• Troubleshoot general system configuration at both the platform and application levels;
• Technical liaison/support for customer calls with project manager;
• Research defects listed in release notes and collaborate with engineering to determine impact based on customer requirements;

• Provide guidance on data migration strategies;
• Collaborate with other technical resources to advise project manager on risk mitigation;
• Identify process improvement opportunities to deliver the product and services to the field more efficiently and effectively;
• Stay abreast of changes to hardware and software solutions.
• Adjust work schedule to support various time zones.

• Statement of Work review
• Able to triage and resolve issues
• Understands Customer environment, mitigates technical risks and contingencies
• Thoroughly documents all site changes that are not part of the upgrade process

You are a part of the implementation team, and leads resolutions if escalations arise during implementations. You are the technical point of contact to the customer through implementation completion.
You will report directly to the Senior Manager of SD&I Technical Team. This customer operations project services team is part of Philips Healthcare Informatics, Solutions & Services (HISS) NA division.
To succeed in this role, you should have the following skills and experience:

• Bachelor’s Degree in Computer Science, Engineering, Biology, Biomedical Engineering or a related field is required
• Five years of experience in healthcare information technology or equivalent combination of related experience and education – experience in radiology or cardiology informatics, or similar domain preferred
• Experience in customer service delivery with a focus on technical implementation
• Expansive breadth of IT knowledge (Networking, virtualization, server hardware, Windows domains, system performance)

• Strong analytical skills with excellent diagnostics capabilities are required
• Having strong knowledge of DICOM is preferred.
• Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills

Our offer
Here at Philips WE ARE Working Together for a Better Tomorrow:
Philips’ dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.
Enjoy endless opportunities to learn and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare and allow you to create your own legacy.
Call to Action / Contact
Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.
Ready to start improving lives by putting your personal skills & passions to work?
Apply Today!
Find out more info about Philips at www.philips.com/na/careers
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.