PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
The ‘Design Specialist’ is a strategic role impacting the customer experience. PhonePe caters to various segments of customers through its diverse product offerings. A process designer’s role is at the core laying the foundation for the exceptional experience each of those customers has while interacting with the support org. The role contributes to preempting and continually identifying the customer needs to design the most efficient and effective processes to drive a top-class experience.
Role Expectations:
Process flows – Design effective BOT flows and other process flows for the assigned PODs with a focus on
Review of flows – Completion of the flows in a timely manner to allow for adequate time for review and calibration
VOCs – Exceptional grip on VOCs for the PODs assigned
Tracking – Monitor the progress of metrics
Communication: Work with AMs in building the narratives for accomplishments, POD progress etc. Play an active role in Weekly and Monthly business reviews
Collaboration: Regular connects with stakeholders to share updates, understand pain points, brainstorm etc
Streamlining – Work with AMs to look for opportunities to streamline internal practices, help in creating repositories, documentation of SOPs or similar tasks assigned by the AM
Learning – Upskill self with the customer journey, priorities of other PODs to provide PD with BCP and reduce the dependency on single POCs
Scalability – Take a keen interest and action-driven approach to work with AMs on Process Management, Project management exercises
Experience, Skills, Qualifications:
Experience
Skills
Qualifications
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Life at PhonePe
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