Phool.co Hiring for Executive (ecommerce) at Kanpur, Uttar Pradesh, India Full Time

Job Opportunity @Phool.co

Location: Kanpur, Uttar Pradesh

Open Position: 2

Designation: Executive (eCommerce)

Responsibilities:

– Track and manage daily orders, addressing any issues that arise promptly.

– Manage fulfilment of orders daily, ensuring pending orders are handled efficiently on both the website and marketplace platforms.

– Focus on improving the overall customer experience.

– Define and take ownership of key performance indicators (KPIs) such as logistics cost, fulfilment time, return-to-origin (RTO) rate, and non-delivery reduction.

– Coordinate deliveries and resolve last-mile delivery queries.

– Keep inventory updated on platforms to ensure accurate stock availability.

– Perform end-to-end reconciliation of orders and inventory.

– Collaborate with various teams including Customer Service and Head Office to ensure smooth operations.

– Strong understanding of operational processes, particularly in high-volume consumer businesses.

*Qualifications and Expertise:*

– Graduate degree or higher.

– Analytical mindset with proficiency in MS Excel.

– Experience in team management is preferred.

If you’re passionate about eCommerce and operations management, we’d love to have you join our team at Phool.co in Kanpur, Uttar Pradesh. Apply now to be a part of our dynamic team!