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Private Jobs / Private Sector
Pinkerton Consulting & Investigations, Inc Hiring for Account Manager at Bangalore Full Time
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The Account Manager coordinates the service delivery functions for assigned clients with on-going client relationship management, financial management, business acumen, operational excellence, employee guidance, and administrative oversight.
Essential Functions:
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Serve as the point of contact for assigned clients and on-going client relationship management.
- Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton’s Service Delivery Standards;
- Assist Director or other region team member with on-going client service needs.
- Address client questions and/or concerns quickly and effectively.
- Communicate employee performance concerns and/or project status updates to all interested parties.
- Manage account performance and KPIs;
- Regularly review evolving client needs and industry trends to improve future results.
- P&L management.
- Manage account dynamics including scenario planning and practice.
- Oversee embedded personnel that are delivering direct services to the client.
- Coordinate with the service delivery functions of Pinkerton, various assignments, as requested by the client.
- Conduct Quarterly Business Reviews with the client and other Pinkerton management.
- Assist with general account functions.
- All other duties, as assigned.
Education, Experience, and Certifications:
Bachelor’s degree preferred with at least three years of risk management services, security operations, and/or business management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Competencies:
- Risk management, security operations, and/or business management experience.
- Strong client relationship management skills.
- Able to carry out responsibilities with little or no supervision.
- Solid project management skills.
- Able to multi-task and organize workload for effective implementation.
- Able to interact effectively at all levels and across diverse cultures.
- Serve as an effective team leader.
- Able to adapt as the external environment and organization evolves.
- Effective written and verbal communication skills.
- Computer skills; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, drug testing, and/or behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Ability to handle multiple tasks concurrently.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
- Close and distance vision and ability to adjust focus.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.