Popular Hyundai Hiring for Customer Relations Manager at Kottayam, Kerala Full Time

Minimum 4 years in a customer service position preferred with a notable track record of customer satisfaction. Preferably from automotive industry background.

Preferred Industry: Automobile iNdustry Age Limit: 30-40 Functional Competencies Behavioral Competencies Job Description Incharge of customer care back office. Accountable for CCCF management, MIS, concern age analysis and other reports. Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions. Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) Drive service marketing activities through tele-calling to improve vehicle retention. Planning customer events / clinics to build strong relationship with customers. Pareto analysis of customer concern by using 7 QC tools. Upkeep of process circular file and sharing with all concerned.

Job Type: Full-time

Salary: ₹18,000.00 – ₹27,383.74 per month

Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Required)

Experience:

• total work: 3 years (Preferred)

License/Certification:

• 4 Wheeler Licence (Required)

Speak with the employer
+91 8138908472