Portsmouth City CouncilHiring for Green & Clean Resource Controller at Depot, Rajasthan Full Time

Reference: APR20227991

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Job details

Location

Housing Depot

Job type

Full Time, Permanent

Salary

£20,512 – £22,223 Per Annum

Closing date

2 May 2022

37 hours per week, typical working hours on a rota basis are 07.30 – 1700. This role will be based at the Housing Depot, Unit 10, Port Royal Street PO5 4NP

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

The Service

The services that operate from the Housing Depot include but are not limited to the removal and disposal of bulk, green waste and trolleys from the estate, jet-washing, window cleaning using long-reach poles, bin cleaning as well as resourcing the Estate Service Officers.

The primary role of the Green & Clean service is the cleaning and gardening of all communal housing areas. Our purpose is “to help keep the city safe, clean and tidy and provide advice/support when needed”.

What is the role?

You will be part of a team that receives a high volume of demand which you will record onto the Green & Clean database. You will be responsible for allocating jobs to multiple resources ensuring the work is prioritised in the required manner.

We work in a demand-led way, which means we do not operate to a schedule and specification. You will use data from our computer systems to further your local knowledge about our housing estates in order to decide where to allocate resources.

You will be the first point of contact for an entire team, some lone-workers, and will need to be able to respond in a timely, appropriate and supportive manner to queries you receive.

You must have a good understanding of health and safety legislation, service specific rules and risk assessments. You will need to have a strong focus on promoting health and safety, which will include managing staff’s lone-working and ensuring safe methods of work.

You will need to be able to resolve problems that are beyond the remit or capacity of the team, e.g. working with other departments to deal with tenancy issues, escalating issues to the Green & Clean supervisor or Manager if required.

Due to the varying nature of the workload and demand which hits the service you will have the opportunity to from home and the office.

Who is the person?

You need:
To be able to work well under pressure, as you will be managing a high volume of calls.

To be a good listener and capture information concisely & accurately.

To be able to communicate effectively over the phone and face-to-face to support the team in meeting the Green & Clean purpose.

To be a motivated, hard-working and conscientious individual who is able to use initiative when necessary and take pride in the work.

To be a confident and calm person who is able to be diplomatic in challenging situations.

To be able to make good decisions, take responsibility for actions and learn from any mistakes made.

To be flexible and able to adapt to changing work situations.

To be an honest person with a positive attitude and good work ethic.

To have good IT skills, including experience using databases and Microsoft Office suite.

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

Closing deadline: Monday 2nd May 2022 17:00pm

Interviews: Thursday 5th May 2022

If you like to know more about the role please feel free to contact Brian Rose for an informal discussion Brian.Rose@portsmouthcc.gov.uk

We look forward to hearing from you soon.

Related documents

JobProfile.pdf

37 hours per week, typical working hours on a rota basis are 07.30 – 1700. This role will be based at the Housing Depot, Unit 10, Port Royal Street PO5 4NP

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

The Service

The services that operate from the Housing Depot include but are not limited to the removal and disposal of bulk, green waste and trolleys from the estate, jet-washing, window cleaning using long-reach poles, bin cleaning as well as resourcing the Estate Service Officers.

The primary role of the Green & Clean service is the cleaning and gardening of all communal housing areas. Our purpose is “to help keep the city safe, clean and tidy and provide advice/support when needed”.

What is the role?

You will be part of a team that receives a high volume of demand which you will record onto the Green & Clean database. You will be responsible for allocating jobs to multiple resources ensuring the work is prioritised in the required manner.

We work in a demand-led way, which means we do not operate to a schedule and specification. You will use data from our computer systems to further your local knowledge about our housing estates in order to decide where to allocate resources.

You will be the first point of contact for an entire team, some lone-workers, and will need to be able to respond in a timely, appropriate and supportive manner to queries you receive.

You must have a good understanding of health and safety legislation, service specific rules and risk assessments. You will need to have a strong focus on promoting health and safety, which will include managing staff’s lone-working and ensuring safe methods of work.

You will need to be able to resolve problems that are beyond the remit or capacity of the team, e.g. working with other departments to deal with tenancy issues, escalating issues to the Green & Clean supervisor or Manager if required.

Due to the varying nature of the workload and demand which hits the service you will have the opportunity to from home and the office.

Who is the person?

You need:
To be able to work well under pressure, as you will be managing a high volume of calls.

To be a good listener and capture information concisely & accurately.

To be able to communicate effectively over the phone and face-to-face to support the team in meeting the Green & Clean purpose.

To be a motivated, hard-working and conscientious individual who is able to use initiative when necessary and take pride in the work.

To be a confident and calm person who is able to be diplomatic in challenging situations.

To be able to make good decisions, take responsibility for actions and learn from any mistakes made.

To be flexible and able to adapt to changing work situations.

To be an honest person with a positive attitude and good work ethic.

To have good IT skills, including experience using databases and Microsoft Office suite.

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

Closing deadline: Monday 2nd May 2022 17:00pm

Interviews: Thursday 5th May 2022

If you like to know more about the role please feel free to contact Brian Rose for an informal discussion Brian.Rose@portsmouthcc.gov.uk

We look forward to hearing from you soon.