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Private Jobs / Private Sector
Premas Life Science Hiring For Customer Support Executive at Delhi, Delhi Full Time
Roles & Responsibilities
Customer service executives would function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
curating streamlined email and social media communication mediums for offers, updates and much more
handling customer concerns and complaints in a timely manner
forming reports based on customer satisfaction statistics and helping their team to develop new skills