PrintStop India Pvt Ltd Hiring for Customer Service Manager at Mumbai Full Time

PrintStop is hiring Customer Service Manager for our SME division.

Work location: Elphinstone Road(Close to Parel/Prabhadevi Station)

Work days: Mon to Sat(Sun is a fixed off)

Work responsibilities:

• Ensure maximum customer satisfaction and Revenue achievement
• Ensure Cost Optimization Defining and keeping department SOPs and Policies updated from time to time
• Implementing new projects from time to time
• Team Reviews, Feedback & Appraisals
• Team Trainings & Mentoring

Experience and skillsets:
– Graduate / Post Graduate in Tech field
– 3-5 years experience working in Ecommerce space (preferably B2SME)
– Technical Skills – Knowledge of handling backend of any Ecommerce website; Helpdesk software like Zoho Soft Skills
– Excellent People Management Skills (Empathy, Coaching, Feedback driven)
– Great Multi-tasking (time management) skills
– Great at Delegation and reviews
– Great Analytical and problem solving skills with a methodical and logical approach
– Excellent communication skills

Interested candidate to share their resume at the earliest.

Regards,
Lily D

Job Types: Full-time, Regular / Permanent

Pay: ₹50,000.00 – ₹65,000.00 per month

Benefits:

• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Experience:

• Team handling: 3 years (Preferred)

Speak with the employer
+91 7506925882