Pro Start Me Hiring for Customer Support Representative at Surat, Gujarat Full Time

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist’s responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with the help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Customer Support Specialist

Responsibilities include:
Respond to customer queries in a timely and accurate way, via phone, email, or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share it with our Product, Sales, and Marketing teams

Requirements

Requirements

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

BSc in Information Technology or relevant diploma

The candidate should have strong command over written and spoken English as well as have an attitude to help people.

Job Type: Full-time (Mon-Fri)

Shift: ( 1:30 PM – 10:00 PM)

Location: Surat

Benefits

Benefits to Join Us:

• WFH
• 5DaysWorking (Monday – Friday)
• NoBond_Policy
• Fun activity / Team Outing
• 20 Paid Leaves + 13 Festival Leaves
• Friendly environment and supportive culture

Job Time – 10:00 pm to 6:30 am (Monday to Friday)

Job Location – Surat

Office Address: Pro Start Me Technologies Pvt. Ltd.

501/C, ITC building, Majura Gate, Surat.

Role:
Customer Support Representative

Location:
Surat, Gujarat, India

Work Exp.:
1-3 Years

Job Type:
Full Time

Salary:
INR 20-35 K